Shipping & Returns

SHIPPING

Orders are shipped via USPS Ground or similar delivery service to a street address. In-stock items ship 2-3 days from order date.

  • Standard Delivery: 5-7 business days from shipping date
  • Express Delivery: 2-3 business days

 

RETURNS

Oh no! We hope you’re not too unhappy with your purchase, but for any reason, you can return any feather wreaths within (7) seven calendar days from the date you received it. You can either exchange your purchase for another item or request a credit note to be used at a later time. All returns are subject to a 25% restocking fee, deducted from your refund. Defective items must be reported within (3) three calendar days from the date you received it in order to request a return authorization. Feather trees are non-returnable. We, unfortunately, don’t offer cash refunds.

 

To make a return, please contact us at [email protected] We’ll quickly go over your return with you and organize the easiest shipping method. Shipping from you back to us is at your own expense. However, shipping of your exchanged item from us back to you will be at no charge. In the case of incorrect or damaged goods, we will cover shipping both ways.

 

As soon as your order arrives back at our offices we’ll do a quick packaging and contents check. Once that’s out of the way, we’ll send you your exchange or issue you with a credit note to be used in the future.

 

We reserve the right to charge a reasonable fee should any items be returned in an unsatisfactory condition.