A sales tax 6.625% will be added to all orders and shipping chargers since our business is located in the state of New Jersey and is required by law. The good news is, that's pretty low compared to most online sales tax in the U.S. So happy shopping everyone, and thanks NJ!
We've partnered with select carriers to offer the fastest, safest, and reliable shipping options for our products to get to you. All feather wreaths and feather trees will ship via USPS, FedEx, or UPS based on the most efficient available method of delivery.
Any Exceptions I Should Be Aware Of?
Deliveries are not made on Saturdays or Sundays, and cannot be shipped to P.O. Boxes or Military APOs. Additional fees or shipping restrictions may apply for shipment to Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands.
Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier. If you have any special delivery instructions, we recommend placing a note on your door on the delivery date with your name, request, and tracking number.
Once your order is on its way, you'll receive a shipping notification via email. You'll be able to track your order by signing into your account. But if you're having trouble tracking your order, don't hesitate to call us at 1.800.396.6600 (Monday-Friday, 9am-5pm EST) or drop us a line via email at [email protected]
We offer a 10-day return period. If it was just not meant to be, you can return your items by first emailing [email protected] to receive an return authorization (RA) number. Please note that accessories are not eligible for returns or exchanges. A return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund, along with any original shipping charges.
Within 10 days of purchase: you can return your item and receive a refund to the original method of payment. Within 15 days of purchase: you can exchange your item, or we’ll issue you a merchandise credit.
Sorry, all sale and discounted items are final sale. and will not be accepted for returns, exchanges, or a refund.
Damaged or Defective
If your item is damaged or defective, please contact customer service at [email protected] within 2 days of receiving your shipment to notify customer service. Please provide the following:
Order Number Item Number
Tracking Number from your original confirmation e-mail
We will make every reasonable effort to assist you with your return. If you do not contact customer service, you are responsible for all return shipping charges.
Oh no! We hope you’re not too unhappy with your purchase, but for any reason, you can return any item within (10) ten calendar days from the date you received it. You can either exchange your purchase for another item or request a credit note to be used at a later time. Defective items or items damaged from shipment must be reported within (2) two calendar days from the date you received it in order to request a return authorization.
To make a return, please contact us at [email protected] We’ll quickly go over your return with you and organize the easiest shipping method. A return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund, along with any original shipping charges. However, shipping of your exchanged item from us back to you will be at no charge.
As soon as your order arrives back at our offices we’ll do a quick packaging and contents check. Once that’s out of the way, we’ll send you your exchange or issue you with a credit note to be used in the future.
We reserve the right to charge a reasonable fee should any items be returned in an unsatisfactory condition.